Postal Operations Analyst

Description:

Our Retail and Consumer Services Division has several different functions including Consumer Care, Consumer Policy, Retail Compliance, Consumer Engagement, Dispute Resolution and Postal Services regulation. The Retail Division is at the forefront in protecting, informing and empowering consumers so that they can choose and use communications services with confidence.

Postal Team

Our Postal Regulation team is responsible for the regulation of postal services in Ireland. The team consists of up to 5 people working together with the rest of the Retail team. The work plan for the next two years is set out in ComReg’s Postal Strategy Statement 2022 – 2024. In particular this includes a number of projects involving analysis and reporting on postal regulatory and operational information and data.

The Job

As a Postal Operations Analyst, you will be a versatile, proactive and curious analyst with a proven application of project management with strong analytical and evaluation skills. You will be keen to make a contribution and add value to the Postal Team and the wider Retail Division.

Project Management

Managing projects reviewing operational process of universal postal service, with focus on efficiency analysis. This includes review of the universal postal service obligations and conditions and procurement engagements of independent Quality of Service Monitor Operators, and ongoing contractual matters.

Compliance

Monitoring of compliance of the designated universal postal service provider(s) legal and regulatory obligations in providing the universal postal service. This includes monitoring of the designated universal postal service provider’s performance on quality of service for single piece universal postal service mail and preparing annual publications on the monitor results.