Postal Operations Analyst

Description:

• agreements.

We are seeking a pro-active, experienced analyst, eager to learn and contribute within the Postal Regulation team and to the wider Retail and Consumer Services Division. Reporting to the Manager, Postal Regulation Operations, you will be part of a small team actively involved in the development and implementation of postal regulation and other regulatory functions in the Retail Division as appropriate.

Retail Division

Our Retail and Consumer Services Division has several different functions including Consumer Care, Consumer Policy, Retail Compliance, Consumer Engagement, Dispute Resolution and Postal Services regulation. The Retail Division is at the forefront in protecting, informing and empowering consumers so that they can choose and use communications services with confidence.

Postal Team

Our Postal Regulation team is responsible for the regulation of postal services in Ireland. The team consists of up to 5 people working together with the rest of the Retail team. The work plan for the next two years is set out in ComReg’s Postal Strategy Statement 2022 – 2024. In particular this includes a number of projects involving analysis and reporting on postal regulatory and operational information and data.

The Job

As a Postal Operations Analyst, you will be a versatile, proactive and curious analyst with a proven application of project management with strong analytical and evaluation skills. You will be keen to make a contribution and add value to the Postal Team and the wider Retail Division.

Project Management

Managing projects reviewing operational process of universal postal service, with focus on efficiency analysis. This includes review of the universal postal service obligations and conditions and procurement engagements of independent Quality of Service Monitor Operators, and ongoing contractual matters.

Compliance

Monitoring of compliance of the designated universal postal service provider(s) legal and regulatory obligations in providing the universal postal service. This includes monitoring of the designated universal postal service provider’s performance on quality of service for single piece universal postal service mail and preparing annual publications on the monitor results.

Analysis and briefing

Analysing the ‘Real Mail Study’ reports for Quality-of-Service purposes, including against other available mail volume information

Reviewing applications from universal postal service provider(s) for any derogations from providing the universal postal service

Research and benchmarking postal operations

Representing ComReg

Representing ComReg on sub-group(s) of the European Regulators Postal Group (“ERGP”).

Qualifications and Experience

Essential

• Proven ability to manage small to medium size projects to successful outcomes
• Experience of assessing complex operational data from a variety of sources with a proven ability to provide clear practical advice
• Proven drafting skills with the ability to prepare briefing, reports and documents in a rational, evidence-based, clear and concise manner
• Takes individual responsibility and uses considered judgement to take action when required

Desirable

• Experience of or understanding of postal, logistics operations
• Regulatory experience
• Data Analytics qualification or experience

Core Competencies & Skills for the Role

In addition to your technical qualifications and experience, you will bring professional competencies and skills in the following core areas:

• Analytical and Critical Thinking: Supports others to identify relevant information to effectively solve problems Considers new approaches and applies original thinking. Identifies critical connections and patterns in detail. Anticipates issues that are not readily apparent and prepares responses.
• Drafting: Provides final review of documents with regard to relevant legislation. Writes accurately on complex areas in a convincing manner that is easily accessible to others. Improves others drafting skills and enables learning through review and feedback.
• Planning & Organising: Establishes and monitors priorities, systematically differentiating between urgent, important and unimportant. Manages activities to deliver results. Meets objectives within predetermined time frames.
• Communication and Influencing: Communicates clearly, confidently and respectfully. Engages, persuades and convinces others to follow a particular course of action. Ensures all relevant parties are appropriately updated and notified.
• Teamwork: Involves and values the contribution of others with constructive feedback. Leads multi-disciplinary teams and effectively manages upwards. Anticipates and manages project risks with minimal instruction.
• Decision Making & Judgement: Effectively builds evidence base to support the decision-making process. Assesses alternative options. Uses judgement to adapt to specific and challenging requirements of the organisation.