Description:
As a product manager on the Platform Product team for our Knowledge Management product, you will be working with our engineering team to create platform leading experiences for our customers. You will be partnering with our business unit teams to incorporate Knowledge Management into their products and experiences. As the product manager for this area, you will be responsible for delivering capabilities for customers, agents, and admins for customer self-service and Knowledge management. You will be working closely with other PMs within Platform Product and the broader ServiceNow workflows.
- Lead product strategy that sets us up for success as we look to grow to $10B+ in revenue
- Communicate product priorities and build consensus
- Assume leadership responsibilities as an accountable owner who is committed to the outcome regardless of the role or organizational boundaries
- Work with multiple teams to guide projects through development and bring high-quality products to life
- Integrate usability studies, research and market analysis into product requirements to enhance user satisfaction
- Communicate complex problems into easily understood requirements and provide solutions
- Develop multi-mode communications that convey a clear understanding of the needs of different audiences
- Lead the promoting of efforts across different groups of team members, along with the ability to influence inside and outside of your team.
- Strong prioritization skills and the discipline to focus on high impact activities
- Experience defining and capturing product requirements and transforming them into a product roadmap
- Deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions
- Drive solution development through big-picture solution development
- Ability to serve as a team lead and coach employees at lower levels
- Required experience in Knowledge Management and with KCS
- Desired experience with SEO, AI/ML, Web and Mobile applications