Description:
As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.
The Principle SRE is responsible for the technical delivery of the CS (Content Server) Platform based solutions. Such delivery activities encompass the development, deployment, testing and documentation of specific software components – either providing extensions to specific items of core product functionality or implementing specific system integration components. This role has a heavy deployment and administration emphasis, combined with the consultative skills required to promote the impression of quality and excellence actively fostered within the Professional Services team.
Engagements may vary from managing multiple short and relatively fast paced engagements, to larger projects depending upon levels of experience. The nature of work may include full application lifecycle activities right from development, deployment/provisioning, testing, migration, decommissioning and ongoing run & maintain (upgrades, patching etc.) of the cloud deployments.
The role requires excellent interpersonal skills with the ability to communicate to a wide range of stake holders (internally and externally), both verbally and in writing.
Work within an OpenText technical delivery team in order to:
- Participate in the day to day administration of the systems, including Incident & Problem Management
- Participate in planning and execution of new implementations, upgrades and patching activities.
- Participate in the advanced configuration of CS software components, in line with project and customer time scales.
- Experience with Cloud providers like AWS, GCP, Azure
- Actively contribute in automating provisioning, patching and upgrade activities where possible to achieve operational efficiencies.
- Actively use and contribute to the project management standards and quality checks used within OpenText Professional Services.
- Utilize exceptional written and verbal communication skills while supporting customers via web, telephone, or email, while demonstrating a high level of customer focus and empathy.
- Respond to and solve customer technical requests, show an understanding of the customer's managed hosted environment and applications within the Open Text cloud enabling resolution of complex technical issues. Document or Implement proposed solutions.
- Operate, manage, and administer production applications on UNIX and Windows based servers and services according to policies and best-practices.
- Respond to and troubleshoot alerts from monitoring of applications, servers and devices sufficient to meet service level agreements
- Collaborating on cross-team and cross-product technical issues with a variety of resources including Product support, IT, and Professional Services.
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Windows Administrator with a background in application installations + support, with knowledge of DevOps tooling e.g GitLab, Terraform, Ansible etc.
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On-Premise data center support experience, NSX, CloudFoundary, Kubernetes support etc..
- Well versed with deployment, administration and troubleshooting of a content management type software and surrounding components preferably Open Text software. Experience with cloud deployment of the content management platform will be advantage.
- BE/B. Tech. or equivalent technical skills
- Experience delivering service using ITIL methodology
- Knowledge of Windows, UNIX, and Application administration skills in a TCP/IP networked environment.
- Experience working with relational DBMS (PostgreSQL/Postgres, Oracle, MS SQL Server, mySQL)
- Programming/scripting is helpful, (ie. SQL, .sh/.bat, Java, JavaScript)
- Familiarity with configuration and management of web/application servers (IIS, Apache, Tomcat, JBoss, etc.).
- Experience with scripting (Shell, Python etc.,)
- Strong understanding of cloud native and container based distributed systems like Kubernetes
Strong desire to provide exceptional customer support efficiently with a high focus on first call resolution
- Strong attention to detail and the ability to grasp concepts quickly and have a thirst for knowledge.
- Strong interpersonal management skills
- Ability to use own initiative to resolve problems and to obtain relevant information needed to perform a given task
- Highly motivated
- Good in Communication
- Enjoy working in an international environment
- Team player, result driven, ambitious, responsible
- Enjoys sharing knowledge and communicating