Process Improvement Specialist

Description:

We take the script and rip it up, we’re a big-hearted energetic bunch, striving for a better connected life. The energy of our people, the pace at which we operate, and the thrill of making bold moves is exhilarating and addictive. Magic happens when we power the connections that millions value, and you can feel it… When these things combine, phenomenal things happen. We encourage our employees to face their weaknesses, to really open themselves up to new challenges and projects in a super-charged and rich learning environment. We want you to become the best version of yourself..
This role is part of the Strategy, PMO & Transformation directorate reporting to the RPA Delivery Manager within the Capability & Automation center of excellence.
The overall directorate delivers a shared service to the UK and Irish organizations and is accountable for the collaborative delivery of strategic, cross-functional programmes.
This role will sit within the Capability & Automation CoE area of Transformation, alongside specialists and developers, delivering bespoke and customized applications and implementing automations across the entire Three Organization.
The role of Process Improvement Specialist is a process optimization role to enable more effective automations within the organization and is accountable for researching, analyzing, and recommending improvements to business processes to identify trends and opportunities to optimise for improvement. Centralized change and improvement management will underpin our ambition to optimize processes for automations, ensuring we enhance customer and employee experience.
Identify process improvements to drive optimization for more effective automation.
Optimize or redesign process flows to meet project requirements.
Assist in determining project scope and schedule based on business needs and customer requirements.
Provide support to Business Analysts to identify optimization and improvements ensuring effective automation.
Perform data gathering, root cause analysis and performance trending.
Build a process catalogue approach to proactively monitor, and enhance key processes and eliminate waste and/or failure points
Identify, define & implement process optimizations for various directorates within the organization to support project deliverables.
Manage process optimization improvements via lean Six Sigma methodology
Provide clear and concise documentation to support the project milestones
Provide comprehensive tracking of improvements and their respective benefits
Achievement of key performance, cost and quality targets for Capability & Automation function

Empathy is the cornerstone of design, looking for a person with high emotional intelligence
Skills to understand others perspective and where they are coming from to help them on the change journey combined with impressive communication skills and an ability to facilitate, negotiate and resolve conflict
Ability to use different ways and methodology in order to deliver outcomes
Excellent presentation and communication skills with the ability to synthesize complex information and represent it in a simple, easy to understand way
Drives for results, has a record of success in achieving goals. Highly motivated, committed, energetic about the achievement of priorities
Team Working – able to build good relationships with all levels in the organisation. Works towards achievement of team goals. Adapts personal style to work in various teams
Ability to work under pressure and to strict timescales. Has a high level of resilience and deals effectively with ambiguity by coping quickly and well with changes, is calm in the face of uncertainty.
Customer Focus - takes personal responsibility for meeting/exceeding customer expectations and delivers on promises and commitments
Excellent analytical and numerical skills, quantitative/business modelling, use of continuous improvement frameworks and competent in financial analysis, can quickly comprehend diverse information, identify the mes and gaps in information.
Self-starter - ability to work on own initiative