Description:
Project Manager roles are focused on building mutually beneficial business relationships with our customers, that help them solve their business challenges and allow Lionbridge to grow its own business with these customers.
As a Project manager you will be responsible for the day-to-day management of one or more customer programs. The role requires class-leading customer engagement involving strong written and verbal communication skills, ability to empathise with and respond to customers' needs, problem-solving skills and the ability to function effectively in a fast-moving, rapidly-changing environment. Collaboration with multi-location and cross-functional teams will be key, particularly with our Global Delivery Centres, technology services and management teams to maintain and improve customer satisfaction, revenue and margin.
As well as driving Customer Success, a key focus will be to act as an advocate for new services including our global digital marketing offerings i.e. SEO and SEM, driving global content strategy and marketing activities for our customers.
This role can be based in any of our locations across Europe and is for a minimum of 3 months and a maximum of 6 months.
Key Responsibilities
- Manage Customer relationships and serve as the primary day-to-day contact for external Customers.
- Be able to recognize Customer needs and proactively focus on fulfilling these needs through innovative thinking and collaboration with internal technical, production, quality and management teams.
- Collaborate with our off-shore teams, plan and monitor Programs to meet deadlines, quality and budget requirements. Focus on continuous improvements and cost savings through offshoring, Technology application and utilization of global skillsets within Lionbridge.
- Manage and deliver multiple work streams for various types of Customer digital projects ( e.g. SEO activities such as keyword strategy, link building, content strategy, SEM campaigns, web-site development, banner advertising, email marketing campaigns, etc.) to agreed scope, timings, budget and quality.
- Work with internal teams to help define project scope, resource requirements and cost estimates for projects.
- Own and maintain project financials, including revenue recognition, revenue forecasting and billings.
- Organize and participate in Customer meetings (Quarterly Business Review Meetings, etc.)
Requirements:
- 3 to 4 years' experience as a Project Manager, ideally in a Localization or similar environment.
- 3rd Level degree in Business / Marketing or relevant experience.
- Top-class communication skills, both written and verbal. Verbal to include internal and external situations i.e. a) small-group face-to-face and online meetings and b) presentations to larger groups.
- Strong customer service, negotiation and problem-solving skills.
- Strong interpersonal and leadership skills.
- Ability to function productively, independently and proactively in a fast-moving environment.
- Ability to deal effectively with ambiguity while ensuring that challenging delivery timelines are met.
- Fluency in English is mandatory. Fluency in additional language(s) would be a significant advantage.