Description:
At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.
Job Description Summary: Our global merchant services organization (GMS) delivers a strong and deep relationship with our customers, that goes beyond expectations, focused on driving growth for our customers and for PayPal. In this exciting role you will be part of our PMO leading our strategic programs & projects empowering our sales & servicing vision. We are a purpose-driven company whose beliefs are the foundation for how we conduct business every day. Our One Team Behaviors demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.
Job Description:
- Lead and manage complex projects/programs from initiation to implementation.
- Accountable for delivering projects/programs on time, within defined scope and budget.
- Support Business Leaders to scope and structure new projects/programs.
- Accountable for project documentation including project plans, timelines, status reports, and issue/risk logs.
- Responsible for controlling and monitoring performance across all aspects of an assigned project
- Provide support to senior leaders through decision making processes.
- Communicates project portfolio updates regularly to all stakeholders across all levels of our organization.
- Build strong relationships & networks across the PayPal Global Merchant Services organization and internal stakeholders such as Commercial, Risk, Compliance, Finance, Product, and Marketing.
- Contribute to driving knowledge sharing, standardization, best practice sharing and lessons learned across the PMO.
- 5+ years program management experience preferably within a Customer Success driven organization.
- A recognized program management qualification/membership would be beneficial but not essential.
- Proven success in delivering complex projects/programs within scope, on time and within budget while exceeding stakeholder satisfaction.
- Ability to assess, analyze, and resolve issues, and distill that complexity into simple communication.
- Strong organizational and time management skills.
- Strong analytical, verbal and written communication. Quality focused with strong attention to detail.
- Ability to handle multiple projects and assignments. Ability to work under pressure to tight deadlines.
- Demonstrate a willingness to take charge and work effectively to deliver results, despite internal or external obstacles.
- Ability to drive senior stakeholder management across all levels of our organization.
- Confident with preparing presentations for a variety of audiences.
- Experience in proposing solutions and driving decisions.
- Passion for user experience with a strong operational background.
- Ability to work independently and in a team environment across geographical boundaries.
- Self-motivated, with the ability to work on own initiative.