Description:
A solutions company is looking for a passionate and ambitious Project Manager to join their Client Services team. You will be responsible for building relationships with clients, understanding their requirements and collaborating with the technical team..
The ideal candidate must be passionate about technology and excited to understand what makes customers successful. Be social, analytical, possess an aptitude for learning, and be able to communicate clearly and effectively, maintaining a high customer satisfaction rate through all interactions.
Responsibilities:
- You will drive data analytics solutions with customers, helping them in understanding how to achieve their business goals and creating an actionable plan for it.
- Work closely with customers at all stages: presales, onboarding, training, deploying, operating, and scaling; ensuring that deliveries are done on time and on budget.
- Take ownership of customers’ success, with the goal of keeping customers engaged and satisfied.
- Develop and execute project plans from inception to customer sign-off, including tracking and reporting on key metrics, with periodic status reports and risk analysis.
- Analyse customer data and implementations to provide advice and devise service offerings that improve customers’ experience.
- Educate customers on the capabilities of the solutions
- Create policies and procedures that optimise the customer experience, measuring customer feedback and acting on data-driven information.
- Mediate between clients and the organisation, acting as “Voice of the Customer”, ensuring customer satisfaction and exceptional service delivery
Desired Requirements:
- 3+ years of experience in a consultancy/client facing role, in a technical environment.
- PMP/PRINCE2/ITIL.
- Be organised, understand what it means to own a customer portfolio and to prioritise and manage your time efficiently.
- Be analytical and pragmatic, making decisions that are supported by data.
- Experience building engagement reports for account review, customer feedback and project health.