Description:
The Hospital is an exciting and dynamic place to work, in the midst of implementing a new hospital strategy, the team have already delivered on the opening of a new Renal Dialysis unit, Reeves Day Surgery Centre, a step down facility in the community, a new ICU and the development of a supraregional Endometriosis Service. It is an exciting time to join the TUH team and one of Ireland’s main teaching hospitals with so many plans to enhance patient care. The Hospital believes in investing in their team and offers excellent education and research opportunities.
Key Duties and Responsibilities
- Operate the telephone switchboard and reception desk in accordance with the standard procedures laid down by the Hospital. Operate the hospital paging system, according priority at all times to emergency calls
- Deal with requests for paging. Maintain on-call duty schedules for all N.C.H.D’s and other on-call staff. Liaise with medical administration department to ensure these are up to date at all times
- Administer pager functions with current system and future replacement systems: change-outs, battery checks, reprogramming and updating of pager lists as necessary
- Deal with internal and external telephone enquiries in an efficient, professional, courteous and friendly manner
- Liaise with staff in all departments, the public and outside agencies
- Observe the procedures laid down by the hospital in the event of a defect occurring in the telephone system
- Treat as priority any emergency calls, e.g. Crash call or major emergency. Assist with conducting the crash tests and battery function tests as required
- Observe the code of procedures regarding all emergencies
- Answer and deal with queries from within the hospital and from outside sources.
- Record and maintain such telephone records as required, including the logging of reported telephone faults, and the logging of telephone calls for billing purposes
- Co-operate with new equipment, technology, methods and techniques for the provision of an enhanced service. Assist with the regular testing of equipment and technology to ensure all in working order and continuity of service
- Meet and greet members of the public in a courteous manner, answer all enquiries made, and direct persons to the appropriate clinic, ward, office, etc.
- Liaise with staff in all departments
- Order transportation as appropriate, e.g. taxis, ambulances etc., and record in relevant files
- Operate the Patient Location system, and in the event of computer outage, source alternative lists from admissions / Emergency departments
- Keep such correspondence, files, records and accounts as may be required from time to time.
- Administer payments associated with Patient Accounts and maintain associated records
- Carry out other tasks as they arise when requested by your line manager
- Utilise all current and new technology required for the role
- Adopt new processes for general duties as requested by Department Manager