Description:
An excellent opportunity has become available for a driven and enthusiastic individual with a large global contract within Sodexo.
Role Responsibility
Main Responsibilities
- To provide an excellent reception service, ensuring all customers are attended to in an appropriate manner.
- Delivering a hosting/concierge experience for visitors
- Arrange meetings/conferences, ensuring audio and video conference facilities are in place
- Computer and manual task bookings
- Manage the invoices and expenses applications
- Assist with filing, copying and scanning
- Manage company SIM cards and monitor phone bills
- Assist with organizing team building activities and company events where appropriate
- Manage incoming /outgoing mails, courier and postal services
- Management of and order of stationary, office supplies, kitchen supplies
- Arrange, organise and manage ad hoc activities
- Issue access cards to employees, visitors & manage booking system
- Activate access cards to employees, visitors & maintain required documentation
- Manage car parking facilities
- Producing reports as required
- Ensuring customer requirements and expectation are met
- Act as a point of contact for suppliers/contractors and Sodexo Staff who visit and work on site.
- Act as point of contact to deal with day to day queries made by the client
- Where appropriate, reporting of accidents and incidents
- Maintain a tidy and professional reception, meeting rooms & office spaces
- Assist with building inductions for new starters if/when required
- To report all maintenance faults to the Service desk and log accordingly.
- Coordinate PPMs for subcontractors on site & management of the Facilities PPM of soft and hard services.
- Complete & manage Health & Safety Files
- Direct and manage Cleaning team liaising with Sub Contractor as required
- Conduct Weekly Office Health and Safety Walks & complete other required Health and Safety documents and checks as required
- To carry out regular and systematic checks of the meeting rooms ensuring rooms are clean, tidy and set up to standard.
- To attend training courses, as required, in order to keep up-to-date with company legislation, policies and procedures.
- To carry out any reasonable request made by client or Sodexo.
- Assist FM with e-ProphIT and UDC payment processes.
The Ideal Candidate
The Ideal Candidate
- Excellent working knowledge of MS Office, Word, Excel, Power Point
- Excellent use of English language (written and spoken)
- Professional and courteous telephone manner
- Exemplary customer services skills
- Excellent organisational skills, be efficient, proactive & good time management
- Ability to work as an individual and as part of a team
- Experience of delivering excellent customer service both face to face and over the telephone
- Previous administrative experience essential
- Previous experience of working in the field of facilities management an advantage
- Basic knowledge of Health & Safety
Package Description
Competitive Salary - DOE
To be discussed during interview stage.