Description:
We have an exciting opportunity for a Reservations Agent to join our team here at Fitzgeralds Woodlands House Hotel, in the picturesque village of Adare, Co Limerick.
Key Duties & Responsibilities:
- Answer in-coming calls and emails from prospective guests, corporate clients, tour operators and travel agents. Ensuring that all are dealt with in a prompt, efficient and professional manner
- To answer the hotel telephone to the agreed company standards
- To anticipate guests needs and ensure that the level of service provided is above and beyond guests expectations
- To complete departmental checklist daily.
- To input all group rooming lists
- To develop a strong working relationship with colleagues in your department and related departments.
- To make every call into a sale, passing on new business leads to the Sales team
Experience/Qualifications
- A friendly positive can-do-attitude * Must be fluent in English both written and Oral*
- A minimum of 6 months reservations /reception experience in a 4* property
- Strong customer care skills
- Ability to organise and prioritise
- Experience with Hotsoft Office System is desirable
- Having knowledge of third party websites is desirable