Response Engineer

Description:

Would you like to be a part of a fun, sophisticated, and growing Security team for a best-in-class SaaS company?

We are looking for a dedicated Staff Security Threat Monitoring and Response Engineer with proven communication and analytical skills to help us provide technical leadership for our DFIR program. We are seeking someone with a mixture of technical ability, attention to detail, ability to connect disparate pieces of data and someone who can function well on an impactful and closely-knit distributed team.

Zendesk’s Threat Monitoring & Response Team develops and implements processes and tools that allow us to react swiftly and decisively to identified threats to Zendesk and its customers. We partner with our Security Engineering teams to ensure we have the right tools and techniques in place to successfully monitor and detect threats to the Zendesk platform

What you’ll be doing:

• Lead technical cyber security investigations, triage, and containment.

• Participate in regular incident postmortem exercises, with a focus on deficiencies requiring additional attention.

• Assist with the development and operation of automation and orchestration tools to reduce manual tasks.

• Stay ahead of, and remain knowledgeable about, new threats and tactics. Analyze attacker tactics, techniques, and procedures (TTPs) from security events across a large network of devices and end-user systems.

• Own the development and operation of automation and orchestration tools to reduce manual tasks.

• Partner with the security engineering team to mature monitoring and response capabilities.

• Will take part in an on-call rotation.

• Actively participate in the cyber security community forming relationships and sharing information

• Help Zendesk teams and partners understand global cyber events and mitigate threats as they relate to Zendesk.

• Develop and mentor junior staff through open communication, training and development opportunities and celebrate success.

• Easily adapt to change, seek new responsibilities, accept challenges and thrive in ambiguity.

What you bring to the role:

Required:

• A team-first, collaborative approach.

• Excellent problem-solving skills and self-motivation to learn and upskill regularly.

• Experience with automating tasks with SOAR tooling such as XSOAR

• Experience working in a global cloud based environment

• Experience in a scripting language

• Great communication (verbally and written), organizational skills and problem solving.

Preferred:

• Security certifications such as CISSP or SANS

• Experience in information sharing organizations such as ISAC

• Involvement in local or regional security user groups or conferences

• Experience automating tasks with Python 3 or Powershell

• Experience with system engineering and architecture

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.

More than 100,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.

Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.