Description:
We are looking for an experienced Operations Manager who is organised, adept at developing and implementing sales strategies, has the leadership skills to lead a large team across three sites, and has a passion for improving customer experience.
Named National Retailer of the Year by Retail Excellence Ireland, Arboretum constantly strives for excellence. We are driving growth and success through an unforgettable in-store and online experience. The role of Operations Manager is key to the business.
If you love retail, are an effective and impactful communicator, can motivate people around you, love solving problems, and have ideally worked in a fast-paced retail environment, we want to hear from you!
This role is full time (40 hours per week), based at Arboretum Leighlinbridge and between our other locations.
Who you will report to
You will be a member of the senior management team, reporting to the CEO.
Your specific responsibilities
- The role contributes to the annual budgeting process. You will take ownership of certain areas within the P&L and have responsibility for driving those
- Applying pricing policies by reviewing merchandising activities, determining sales promotion requirements, authorising clearance sales, studying trends
- Loss Prevention including maintaining stock accuracy and overseeing cycle counting on a regular basis
- Ensuring brand values and standards are adhered to at all times
- Day-to-day staff deployment
- The maintenance of the building, its systems and the whole facility
- Enhancing the customer experience, and encouraging customers to return through support for events and the loyalty programme
- Working within the values of the business
- Ensuring the company retail standards are adhered to throughout the store
- Communicating consistently and accurately with Warehouse, EPOS, Purchasing Support, Finance and Marketing
- Leading and developing the managers reporting to you
- Supporting managers in recruiting, selecting, inducting and training employees
- Enhancing managers' performance by coaching, counselling, disciplining, planning, monitoring and appraising job results
- Ensuring managers achieve targeted levels of sales per square metre, margin and stock turn
- Protecting employees and customers by providing a safe and clean store environment
- Maintaining the stability and reputation of the band by complying with all legal requirements
- Implementing operational and personnel policies and procedures
Key Tasks
- Report to the Executive Team four times per year on commercial performance and action plans
- Ensure correct staffing levels to maintain high levels of customer service within operational budget constraints
- Analyse reports on KPIs with managers to challenge performance and agree on actions to improve
- Make the work environment happy and positive
- Liaise with managers of departments to create synergy and collaboration within the store depending on demands and circumstances
- Meet appropriate Directors weekly to update on performance against targets