Description:
The Retail Sales Associate is responsible for creating highly engaging customer journeys. Canadian Warmth “Expertise in any recommendation, warmth in every interaction” is how Canada Goose brings those journeys to life. This is primarily achieved by creating exceptional customer journey’s that are genuine and authentic. This includes displaying compelling selling behaviours, executing with operational excellence, and being a steward of the Canada Goose culture.
Key Responsibilities:
Customer Experience:
- Deliver a superior customer service journey reflective of Canadian Warmth
- Demonstrate selling behaviours that drive Conversion and Units per Transaction (UPT) by actively introducing new, underperforming, and strategic categories
- Ensure maintenance of exceptional visual merchandising that is reflective of a luxury lifestyle brand
- Resolve customer issues through a customer centric lens by investigating opportunities and developing solutions
- Create and foster lasting customer relationships through consistent communication and use of Canada Goose tools
Engagement:
- Foster an inclusive and diverse working environment
- Participate in all educational initiatives and strategies
- Actively seek feedback to improve performance and foster growth
- Contribute to a positive store environment through effective communication and teamwork
- Demonstrate values and behaviours reflective of Canada Goose’s culture
Operational Excellence:
- Excellent execution of all operating standards
- Accurate and efficient use of register systems in compliance to Canada Goose standards
- Maintenance of sales floor and stock room inventory
- Assist in the receiving of shipments
- Partake in weekly cycle counts & periodic inventories
- Disciplined organization of stock room and non-merchandise areas
- Support in the upkeeping overall physical store maintenance and cleanliness standards
- Consistent use of strategic tools – communications platform, payroll/schedule tools, queue management, learning management, virtual appointment platform