Description:
The Contract Specialist (German Speaking) will be responsible for supporting a number of Sales teams across the EMEA region in deal structuring, ensuring orders are in compliance with company’s Revenue Operations & Order Bookings policies and also ensuring applicable Revenue Recognition accounting rules are adhered to. The role will include extensive coordination with multiple internal departments including Revenue Accounting, Sales Operations, Commissions, Legal, Engagement Management and Account Services. Individual must be able to work in a team environment, be self-motivated, well-organized and extremely detail-oriented with demonstrated problem solving and
decision-making skills.
This position is an Individual Contributor and reports to the Manager, Revenue Operations.
Responsibility
- Provide pre-sales internal support and guidance to Account Executives and Renewal Managers on contract negotiations.
- Assist Sales in addressing ongoing customer satisfaction inquiries related to contract, invoice and product issues
- Review submitted order forms for completeness, accuracy, and conformance to DocuSign sales order acceptance policies
- Work with Sales and Collections to deconstruct and solve complex billing issues and assist in account reconciliations for customer billing investigations and disputes
- Process contracts and orders and ensure all documentation complies with revenue and company policies
- Manage provisioning/delivery issues
- Respond to process & policy questions and effectively communicate requirements to Sales Work with Revenue Recognition, Collections, and Legal on contract issues and provide suggestions and assistance for contract negotiation in order to ensure correct revenue recognition
- Apply knowledge, skills and judgement to make moderately difficult decisions and resolve issues
- Participate in process development and improvement projects, as well as other ad hoc projects
- Work independently on assignments and escalations that are diverse in scope, requiring seasoned judgment in resolving issues or in making recommendations
- Challenge legacy policies and procedures that complicate quote, order, invoice, credit, commissions, and revenue processing, and formulate creative solutions or workaround based on that analysis
- Share best practices with and provide cross training for peers, team members and outside business units, in order to enhance the quality and efficiency of support and contribute to the knowledge base
- Assist Sales Team in creating contract/orders when required
- Ensure all approved requests have been properly documented in accordance with Revenue Operation processes, escalated to the appropriate approval level, and resolved within SLA