Risk And Compliance New Associate

Description:

Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients while making a larger impact on society.

You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the user may be exposed to flashing lights or contrasting light and dark patterns. You will be required to review these apps wearing a virtual reality headset for a part of your working day, so experience or familiarity with a VR headset is desired.

Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their job role responsibilities. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.

Responsibilities

 

• Review virtual reality apps following accurately all Client policies
   
• Handle multiple workflows and meet targets on Quality and Productivity
   
• Take quick decisions
   
• Take enforcement actions for non-compliant apps
   
• Determine and resolve issues with a high level of accuracy
  
   
• Role Details:




 
• Review, classify and/or remove content according to client guidelines, using specific tools and channels
   
• Understand and remain updated on changing client policies and guidelines
   
• Investigate, resolve, and relay complex content issues to the broader Trust and Safety team
   
• Have a passion for Apps, social media platforms, virtual reality and service & compliance in social media
   
• Understanding of apps and app development is desirable
   
• Excellent work pacing (time management) skills and able to work independently
   
• Able to work in multiple tools/web browser windows at the same time
   
• Motivated, takes initiative, high energy
   
• Familiar with MS office
   
• Self-starter, can easily adapt to change (new functionality, changing policies)
   
• Participate in process improvement initiatives that improve quality and efficiency of work
   
• Participate in continuous training programs and workgroup discussions for optimal development in the role
   
• Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe
  
   
• Basic Qualifications:




 
• Strong coping, emotional resilience, and stress-management skills
   
• Excellent comprehension and communication skills
   
• Fluent English speaker with excellent verbal and written skills
   
• Graduate or High School Diploma (Computer Science, Information Technology)
   
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
   
• Strong attention to detail
   
• Comfort synthesizing and analyzing information from multiple streams
   
• Strong critical thinking and decision-making skills
   
• Deep familiarity and passion for the internet, internet platforms, and internet culture
   
• High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported
   
• Ability to work well individually and as part of a team
   
• Ability to work differing rotations/shifts and non-standard work hours
   
• Flexibility in meeting changing business needs in a fast-paced environment
   
• Commitment to quality, efficiency, and effectiveness