Description:
This role requires in-person attendance 1-4 times per year for organised collaborative events. For employees not located within a commutable distance from this in-office touchpoint, Pinterest will cover travel and associated expenses within Ireland. Otherwise, this role can be performed from anywhere in Ireland, including the Pinterest Dublin Office. Visit our PinFlex landing page to learn more.
What you'll do:
- Develop and lead a team of program managers who support BPO workflow launches, quality assurance and training programs across Trust & Safety Operations
- Lead and execute strategy for scaling operational efficiency across Trust & Safety Operations teams
- Monitor performance metrics and share with stakeholders at weekly, monthly and quarterly business reviews
- Collaborate closely with Pinterest's technical, policy, and 3rd party partnerships teams as well as our external partners to ensure operational efficiency and alignment with company goals and values
- Stay up-to-date with industry trends and best practices in BPO management, trust and safety, and risk mitigation to ensure continuous improvement and adherence to best practices in our processes
What we're looking for:
- Compassionate people management style and familiarity with the sensitive needs of outsourcing content moderation
- Solid operations background; able to understand complex operational processes, identify improvement opportunities, and implement solutions given different constraints
- Strong communication and interpersonal skills; able to understand subtleties of complex communication (style, content type, audience) and tailor information to subject matter experts and non-experts alike
- Experience leading large scale projects and/or programs