Description:
In this role, you will...
- Look after a variety of Safety concerns for the community, including but not limited to: Personal Safety Threats, Domestic Violence, Suicide or Self Harm, Child Exploitation.
- The successful candidate will be able to properly identify threatening and harmful circumstances, possess empathetic communication and quick decision-making, with the goal of providing the best support possible.
- Recognize case type/severity while de-escalating crisis and managing other people’s emotions.
We are looking for...
- Work experience in customer experience, mediation, social work, psychology, emergency services, or a similar role.
- Background in advocacy, crisis management, mediation, clinical/non-clinical social work, or e-commerce customer service
- Calm and Empathetic
- Fluent in English, if you have an extra language of Spanish, German or French etc this is a plus.