Sales Associate

Description:

Our tale is one of great passion and creativity (plus the odd stroke of luck!) that goes back to the spring of '87. That was the year when three young designer pals in Antwerp stumbled upon a happy accident on a loom and discovered crinkled nylon fabric... and voila, the idea for Kipling was born. Having hit upon a winning formula they wasted no time in creating the affordable, sportly and functional bags and lifestyle essentials that have gone on to become wardrobe favourites for women in 65 countries across the world.

Know The Role:

The Sales Associate supports the achievement of store goals by providing a memorable shopping experience to the customer. They do so by always delivering excellent customer service and contributing to maintaining the highest standards on the shop floor. They maintain a strong brand image in appearance, presentation and store operations. In their work, they inspire customers with the brands values, through its products and lifestyle image.

Key Responsibilities:

• Customer Service: Provides the highest level of customer service to all ensuring that all customers are treated with respect, tact and that they leave the store having had a memorable experience.
• Product Knowledge: Develops a thorough knowledge of products in store, including fits, finishes and construction of products.
• Visual Merchandising: Maintain merchandising standards in accordance with brand guidelines.
• Store Operations & Stock Room: Follows all operational procedures as set by management. Is aware of store/personal security and the loss/shrinkage problem and report incidents to the management team. Ensures that all areas of the store, both shop and back areas are always clean and tidy. Is responsible for own health and safety and the well-being of others with whom they come into contact within the store. Inform management of any stock and quality issues as they arise. Ensures that all stock is represented on the sales floor and is replenished when needed. Ensures all deliveries are checked off in an efficient, accurate and timely manner
• Market Knowledge: Keeps up to date with current trends and the brand’s place within the market

Know Who We're Looking For:

We are looking for someone who enjoys meeting and talking to new people. We would like someone who can work a minimum of 10 hours with more hours when needed. Please include a cover letter with your work availability.

Know How We Work:

We Drive Creativity and Innovation: Creativity runs through our veins and fuels everything we do. We are an enterprising team that thinks outside the box to bring new ideas to life and to create unrivalled experiences designed for our customers and our world. Fostering a culture of innovation, we keep ahead of the rest while growing sustainably.

We Go Above and Beyond: As agents of change within our industry we set the standard, always leading, never imitating. We love to go where others haven't and thrive on sharing our knowledge and expertise. We work to surpass expectations, inspiring everyone who comes in to contact with our brands.

We Do the Right Thing: We respect our world and everyone we interact with. Acting with decency, honesty and transparency, we strive to ensure that everything we contemplate or do, contributes to a sustainable future. Embracing diversity and inclusivity we build trust among our customers, partners, and communities and with each other.