Sales Support Administrator

Description:

The ideal candidate for this highly rewarding & fast paced role will need to have excellent communication & organisational skills. He/ she will manage & have responsibility for the day-to-day interaction with the customer & provide administrative support across various customers. There will also be opportunity to get involved in projects to grow & broaden knowledge across the business.

Key Responsibilities:

Customer Service Duties

• Ensure efficient processing of incoming orders to meet customer demand

• Proactive communication with customer is relation to orders/promo cycles

• Handling external & internal customer queries in a professional & prompt manner

• Provide excellent customer service & maintain relationships with customers

Account Administration Duties

• Prepare account promotional submissions, new product forms & other documents

• Carrying out all administrative tasks to support customer relationship

• Maintain and update information on locally managed systems

• Manage customer interfacing systems to ensure all products are set up as needed

Operations Tasks

• Assist in the preparation, review and reporting of weekly metrics reports

• Input and manage data in our forecasting and planning systems

• Maintain Master Data within systems as required

Key Requirements:

• Excellent organisational & analytical skills & strong attention to detail

• Solid time-management abilities with the ability to prioritize tasks

• A team player with excellent verbal & written communication skills

• Self-motivated & ability to work off own initiative

• Ability to be flexible & adapt in a changing environment

• Strong computer proficiency, with hands-on experience with MS Office (particularly Excel)