Senior Account Director

Description:

Amach is an industry-leading technology driven company with headquarters located in Dublin and remote teams in UK and Europe.

Our blended teams of local and nearshore talent are optimised to deliver high quality and collaborative solutions.

Established in 2013, we specialise in cloud migration and development, digital transformation including agile software development, DevOps, automation, data and machine learning…

As a Senior Account Director, you will play a key role in nurturing and expanding our relationship with a client. Your focus will be on understanding client needs, strategising to meet their objectives, and ensuring the delivery of high-quality services. This role requires a combination of strategic thinking, effective communication, and leadership skills.

Key responsibilities & duties include:

Client Relationship Management:
 

• Cultivate and maintain strong relationships with existing clients
• Understand client goals, needs, and expectations
   

Strategic Planning:
 

• Develop account plans aligned with client objectives
• Collaborate with clients to identify business opportunities
   

Team Leadership:
 

• Lead cross-functional teams to deliver services/products on time and within budget
• Provide guidance and mentorship to account teams
   

Communication:
 

• Effectively communicate with clients to convey strategies, updates, and project statuses
• Ensure clear internal communication to align teams with client expectations
   

Revenue Growth:
 

• Identify opportunities for account growth and upselling
• Achieve revenue targets and contribute to overall business growth
   

Problem Resolution:
 

• Address client concerns promptly and effectively
• Collaborate with internal teams to resolve issues
   

Market Analysis:
 

• Stay informed about industry trends and market conditions
• Use market insights to propose innovative solutions
   

Contract Management:
 

• Oversee contract negotiations and renewals
• Ensure contracts are compliant and meet both client and company expectations
   

Required Skills:
 

• Proven experience in a similar Senior Account Director or Account Director role with exposure to step up into this role
• Experience in selling technology services including Digital, Data or Cloud
• Land and expand experience within an account of 20m+ value and be able to articulate your accountable growth of the client
• Excellent verbal and written communication skills
• Strong leadership and team management abilities
• Ability to analyse data and market trends
• Effective problem-solving and decision-making skills
• Customer-centric approach with a focus on client satisfaction
• Ability to think strategically and contribute to business growth