Senior Application Support Specialist

Description:

Irish Life is one of Ireland’s largest financial institutions with a presence across a range of financial services markets and over 1 million customers. For over 80 years, we’ve been helping people to look after their life insurance, pension and investment needs, and more recently through Irish Life Health, their health insurance.

Irish Life Health provides Health Insurance to nearly ½ million people across Ireland both directly and through Corporate schemes. Our Vision is to help people live healthier lives and we focus on providing access to healthcare solutions that will help our customers do this.

This includes offering services like 24/7 Digital Doctor; access to counsellors through our Healthy Minds programme and expert Physio support for acute back or neck pain across all of our Plans.

Irish Life Health is seeking to appoint a Senior Application Support Specialist for our Application Support team.
Reporting to the Application Support Manager, the Senior Application Support Specialist for working with the business to resolve systems issues, monitoring and maintaining the day to day running of Irish Life Health’s policy administration system. Providing the updates to the business on any system incidents including Root Cause Analysis.
The successful candidate will have strong skills in data and systems analysis including an established knowledge of SQL scripting, excellent communication skills and will be able to demonstrate an ability to work on their ow initiative.

The key responsibilities of the role will include:

• Define, analyse and produce flexible, robust solutions to business requirements or business issues in conjunction with the business representatives which adhere to internal and external standards.

• Working with the Irish Life Health wider business to address day-to-day system issues affecting the ILH Policy Administration systems within SLA.

• Identify recurring issues and investigate and analyse root cause analysis

• Work effectively with key stakeholders when priority issues arise and swift action is required

• Work with the development teams to assist with their development strategies.

• Assist the test teams in achieving the results by supporting them through DB and process knowledge.

• Monitor and manage the daily operation of system batch jobs.

• Liaise with our external provider on system developments and issues when required.

• Document and map solution procedures and processes as they are defined and developed.

• Working with Compliance to ensure all our developments and fixes comply with the standards set out in relation to legal, regulatory and market conduct responsibilities.

• Work within the team to share knowledge and receive cross-training to ensure a balance of skillsets in the group.

• Experience in multiple IT disciplines including PL/SQL, T-SQL, VBA, DB Admin, job management, web admin.

• Understanding of the Software Development Life Cycle.

• Strong IT technical and process development skills.

• Have an ability to learn and understand complex technical design.

• Ability to work within deadlines and to service level agreements.