Senior Front Desk Receptionist

Description:

The Killarney Plaza Hotel & Spa, is a 198 bedroom 4* Hotel located in the heart of Killarney and is part of the O'Donoghue Ring Collection. The team at The Killarney Plaza Hotel are seeking an experienced Front Desk Receptionist to join their team on a full-time basis, all year round. The candidate must be available to work a variety of shifts on 5 days over 7, including weekends.

What You'll Do
 

• Manage all reception duties, working as part of the wider Front Office Team.
• Ensure the guests are completely satisfied through the prompt handling of guest queries in a friendly and efficient manner.
• Anticipate guest's needs and ensure that service is provided to the level they require and beyond their expectations.
• Strong knowledge and understanding of all standards of performance and delivery within all front office departments.
• Answer the switchboard and hotel telephone as per the company standard of service.
• Develop a strong working relationship with colleagues in your department and related departments.
   

About You
 

• Previous experience in a similar role in a 4* or 5* is an advantage.
• A team player with the ability to multi-task in a fast-paced environment.
• Detail orientated, with the desire to progress within the luxury hospitality market.
• Must possess excellent communication and interpersonal skills.
• A knowledge of the Hotsoft operating system would be an advantage but is not essential.
• Fluent English language skills are essential.