Description:
As Sr. Manager, Workplace Services, EMEA you will lead operations in our EMEA South region, but work/manage topics that stretch across the EMEA operations ensuring alignment across the region. Leading in this region will afford you the opportunity to be an influential leader across the Real Estate & Workplace Services.
You will be both executions focused, helping to ensure our day-to-day business runs the way it should, and strategy focused, helping to ensure we are contributing to the long-term health of ServiceNow; you will move between these elevations frequently.
- Effectively manage an existing team made up of both employees and embedded service partners, and ensure this team is, and remains, optimally sized and skilled, and scales to meet the company’s growth over the next several years
- Lead a team, developing and delivering employee experience programs including but not limited to: Events, Fitness, Technology, Meetings and Amenities and Perks
- Ability to develop a thoughtful and comprehensive workplace experience based on ServiceNow’s short and long-term business needs, align with company and department mission to provide a simple, yet operationally excellent and productive workplace for our employees
- Be a key component in our expansion plans throughout your region as we build through growth and M&As.
- Oversee strategic planning for moves, adds, and changes (MAC) in coordination with space planning/occupancy and local WPS team members.
- Responsible for the management of vendor service contracts, periodic and ongoing performance & financial review, conducting RFP’s and assuring the performance of the team, including service providers
- Be a key partner to the business and other internal organizations such as Global Talent, IT, Communications and Branding to help drive collaboration, strategy, problem-solving and communications
- Be a key partner to, and customer of, our Planning & Design, Facilities Management Operations, Safety & Security and Project Management program offices within headquarters
- Work very closely with senior leaders to deliver all workplace related services with the utmost level of customer service and attention to detail
- Build strong internal relationships with ServiceNow employees and office stakeholders; specifically, Legal, Finance, IT, and Global Talent to foster a positive employee experience
- Operate like Workplace Services is your business and your product; think like a product manager and a general manager
- Be an employee experience advocate and a builder of employee-centric communities, all in the spirit of driving employee success and engagement across the Americas
- Own both your OpEx and CapEx budgets and deliver results within articulated targets
Qualifications
- Be a servant-leader who comes equipped to build and maintain a world class team of both employees and service partners
- Have a number of years of demonstrated success in the strategic and operational aspects of facilities management, project management and workplace services in a high-growth, dynamic environment
- Exhibit strong analytical, conceptual thinking, strategic planning and execution skills. Be a proven creative thinker with a problem-solving approach
- Have an excellent track record of establishing relationships, influencing and negotiating competing priorities among business partners
- Have a proven ability to deliver concise and simple written and verbal communications to cross functional stakeholders and executives
- Have an evolving knowledge of commercial and corporate real estate with the willingness to become an expert
- Have an excellent grasp of business-oriented financial concepts, financial analysis, budget formulation, and business case development