Description:
At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.
Job Description Summary: To succeed in this new and challenging role, you should be mature, confident, self-motivated and well-organised with excellent communication and problem-solving skills and a customer focused approach. An ability to work in a busy, matrixed environment with multiple stakeholders and internal clients is essential.
Job Description:
Job Responsibilities:
Working closely with members of the PayPal Legal team and reporting to the Head of EU & UK Regulatory Legal, you will primarily provide legal advice and support to PayPal on legal risks relating to customers of PayPal particularly in the area of customer complaints and servicing.
The primary role responsibilities are:
- advising our customer services and operations teams on applicable laws and contractual terms that regulate the provision of PayPal’s services to its European customers (consumers and businesses);
- advising our executive escalations teams on escalated and time sensitive customer complaints including those received via regulators, ombudsman services and external law firms and liaising directly with them as required;
- drafting and reviewing responses to customers and external parties on more complex matters. An ability to exercise good judgement and to escalate as appropriate is essential;
- maintaining and updating information and records to ensure accurate reporting to internal and external stakeholders;
- advising public relations and media teams:
- providing clear, timely and actionable legal advice in connection with proposed changes to customer experiences and associated product changes /enhancements to ensure compliance:
- monitoring ongoing legislative and regulatory changes in the area of customer services, customer disclosures and complaints management;
- creating and advising on templates, policies and procedures to address new legal requirements;
- creating and implementing efficient and repeatable legal advice processes:
- providing training on relevant topics;
- identifying productivity improvements and helping to drive and direct process changes to ensure continuing efficiency;
- helping to effectively manage legal budget and cost controls where required; and
- supporting senior colleagues in the PayPal legal team on a variety of litigation, regulatory issues, strategic projects and legal department operational matters.
Job Requirements:
- Qualified lawyer in Ireland, or in an EU Member State, or the U.K. with a valid practising certificate (or equivalent) with experience in a law firm or as in-house counsel.
- Experience in litigation and complaints management is preferred.
- Experience in payments, ecommerce, financial services regulation or banking is desirable.
- Ability to thrive in a fast-paced, changing environment and matrixed organisation.
- Organised, with a keen attention for detail and an ability to manage multiple tasks and projects simultaneously.
- Creative problem solver who remains calm under pressure and who can effectively prioritise.
- Highly resourceful and collaborative team player.
- Ability to take ownership of matters, knowing when to take decisions and when to escalate.
- Flexibility to work with colleagues in other jurisdictions (particularly the United States) and on occasion accommodate calls and deadlines aligned to their time zones.
- Excellent communication and interpersonal skills: fluent English is a necessity and any other European language useful (French or German preferred).