Description:
As a Senior Sales Operations Specialist, you will be part of the RevOps team and play a key part in defining, building and advancing Workvivo’s go-to-market strategy. Your mission will be to design and build operational models, support strategic planning, and deliver quantitative analyses on a broad range of business topics. You will have the opportunity to become a trusted partner who will drive innovation and effectiveness across the global go to market org.
This is a new role with a unique opportunity to influence strategic decisions that will have a significant impact on the growth and profitability of the business.
Responsibilities
- Serve as the trusted advisor and thought partner to Workvivo’s Head of Sales.
- Manage operating routines that facilitate decision-making, autonomy, leadership alignment, and team engagement, inclusive of staff meetings, operational reviews etc. Set the agenda, participate in the meetings, document decisions, and communicate outcomes.
- Provide analytical leadership, create meaningful business insights, establish strategic operational priorities, and develop key performance metrics.
- Drive & support planning efforts covering sales strategy, quota setting, team structure and territory assignments.
- Lead sales pipeline and forecast management process, working to ensure forecast accuracy and overall pipeline health.
- Oversee sales team productivity and track critical KPIs (close rate, pipeline growth, upsell, cross-sell, churn rate, etc.).
- Establish highly repeatable and scalable sales processes, automation, and reporting methodologies for implementation across regions.
- Conduct historical reviews of account performance, account segmentation, prioritization, and oversee win/loss analysis and other predictive analytics.
- Create and maintain sales policies, processes, and procedures that align with the company’s goals and objectives.
- Continuously identify, surface, and act on opportunities for process improvement, automation, and system enhancements to drive efficiency, scalability and reduction of sales friction.
- Set up, configure, manage, and troubleshoot issues in our tech stack to ensure that our tools create efficiency and drive best practices.
Desired Skills
- Degree educated with 8+ years of relevant sales/business/finance operations experience with solid understanding of SaaS business models.
- Advanced experience working with Salesforce.
- Strong communication skills, including the ability to summarize and visualize complex analyses that tell a compelling story.
- Attention to detail, accuracy, resourcefulness, and ability to follow-through.
- Ability to thrive in a changing environment and to manage and prioritize multiple initiatives.
- Advanced knowledge of MS Excel required, including complex nested functions, lookups, pivot tables, and modeling.