Senior Service Engineer

Description:

At SPX FLOW, Inc., we specialize in creating innovative flow components and systems. With over 100 years of experience, we offer 20 brands of pumps, valves, mixers, air dryers, hydraulic tools, homogenizers, separators, heat exchangers, filtration solutions, and more. Our products help produce many of your favorite household goods and snacks!

Headquartered in North Carolina, we operate in over 25 countries with 5,000 employees worldwide. We are committed to sustainability, holding over 550 patents globally, with 44% focused on clean technology. Join us and be part of a company that values innovation and sustainability.

What You’ll Be Doing

As a Service Engineer, you'll report to the Head of Service Operations and play a crucial role in our Service Execution team. Your main responsibilities will include:
 

• Technical Ownership: Define execution plans and resource needs, align technical scope with customers, coordinate interventions, and ensure comprehensive service reporting.
• Order Execution: Manage service orders from sales hand-over to final customer acceptance.
• Maintenance Operations: Perform mechanical and hydraulic maintenance on both SPX Flow and non-SPX Flow equipment.
• Customer Assistance: Help customers restart installations/equipment after service.
   

Next to these main responsibilities, you will also care for:
 

• Risk Management: Handle risks and opportunities, quality control, and procedures.
• Collaboration: Work with other functions like Installation, Automation, and Engineering for resolutions.
• Compliance: Adhere to all relevant SPX Flow policies, including business ethics, data
• Service Excellence: Ensure a top-notch customer experience and positive satisfaction scores.
   

protection, and health & safety.

What Do You Need to Be Successful?

Skills/Experience
 

• Experience with Siemens PLC/Scada
• Mechanical & Electrical, Mechatronic or Technical Process related background
• Food & beverage industry experience
• Driving license
   

Desirable
 

• Process knowledge of milk and butter environments
   

Soft Skills
 

• Precise and punctual work ethic
• Analytical skills for problem-solving
• Good understanding of SPX Flow equipment and processes or the ability to learn.
• Collaborative mindset
• Positive thinker with a solution-oriented approach
• Strong written and verbal communication skills in English