Description:
PayPal is seeking a motivated and detail-oriented Account Manager to join our European team. The Account Manager will manage a portfolio of merchant accounts, build relationships, ensure merchant satisfaction, and undertake an advisory role to help our merchants achieve their growth objectives. The ideal candidate has excellent communication skills, a positive attitude, and a passion for delivering exceptional experiences.
Job Description:
Key Responsibilities:
Client Relationship Management:
- Act as the primary point of contact for assigned portfolio of client
- Build and maintain strong, long-lasting relationships with clients
- Assist in understanding client needs and offering solutions that meet their objectives
- Foster high-value engagements with merchants to ensure they are fully integrated and utilizing PayPal’s offerings to their maximum potential
- Respond timely to all client requests and escalations
- Shapes strategies for account retention and expansion, ensuring alignment with broader organizational objectives
Account Management:
- Support and manage a portfolio of several hundred European-based accounts, each generating significant payment volume with PayPal
- Monitor account performance and work with internal teams to address client issues and concerns
- Re-engage with merchants via email to assess their interest and drive reengagement
- Achieve key performance indicators (KPIs) tied to reengaging merchants, growth, and driving high-value engagement
Growth:
- Actively identify cross-sell and upsell opportunities, delivering product recommendations based on client need
- Lead pass into specialist Sales teams for complex / high-value opportunities
Operational Tasks:
- Prepare reports on portfolio performance and key drivers of progress
- Collaborate with internal department to ensure smooth execution of client campaigns and services
Qualifications:
- Bachelor’s degree (Business, Marketing, Communications, or a related field preferred)
- 5-7 years’ experience in customer service, sales, or account management
- Proven track record working with mid-market sized businesses
- Excellent communication and interpersonal skills
- Strong organizational skills and attention to detail
- Analytically minded and comfortable with reviewing data to identify trends and make relevant recommendations
- Results-Oriented: Demonstrated ability to meet and exceed performance targets
- Ability to thrive in a fast-paced, dynamic environment; work independently and as part of a team
- Fluency in English and German required
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and Salesforce (preferred)