Senior Specialist

Description:

Irish Life is one of Ireland’s largest financial institutions with a presence across a range of financial services markets. We are one of Ireland’s leading financial services groups with over 1 million customers. For over 75 years, we’ve been helping people to look after their life insurance, pension and investment needs, and more recently their health insurance.

It is a subsidiary of Great-West Lifeco and a member of the Power Financial Corporation group of companies.

We are proud of our culture of developing and supporting the growth and professional development of our people. The focus has resulted in a team of top talent with high standards, positioning us at the forefront of our industry.

We have embraced a hybrid working model for most of our positions, which means that you can enjoy a balanced approach of working from home for part of the week and working from the office for the remainder of the week. We offer a comprehensive benefits package including competitive salaries and bonuses, robust Learning and Development support, excellent Defined Contribution pension and comprehensive Wellbeing initiatives and support to name but a few. Further details on our benefits package can be accessed here Benefits (life-careers.com)

Job Purpose

ILH have a vacancy for a strong and experienced Business Analyst who will work with the Business Architect and BA Team to support delivery of our strategic change portfolio.
Working within the Transformation and Change function, the Business Analysts fulfil a critical function and are fundamental to the successful delivery of all change initiatives, ranging from agile and continuous improvement to larger and more complex waterfall projects.

The Person

Must be a self-starter with the ability to think both tactically & strategically in support of the delivery of all change initiatives.
You will be comfortable dealing with ambiguity and can make the complex simple for communication and understanding at all levels.
You will be a dynamic team player and self-motivated, you will demonstrate a strong customer-centric ethos and an ability to develop strong relationships with relevant stakeholders and ensure their needs are met
You will be an analytical and methodical problem solver with a strong emphasis on process mapping and analysis
You will be an advocate for change by using best practice methodologies to support the business and technical teams involved in / impacted by change initiatives.
Ability to work on a combination of small change initiatives and large-scale projects in parallel, and can plan and prioritise your time effectively
You are a collaborative team-player, working together with all external and internal teams within the Health Business in support of the successful delivery of process & system change projects.
Key Accountabilities

Delivery Framework: Adherence to ILH Delivery Framework using prescribed processes and templates
Change Asks: support the business leads across the organisation at Ideation / project briefing stage, ensuring appropriate detail to support problem definition and impact understanding
Process Workshops: Leads workshops with key stakeholders, including Senior Management, to map as-is and to-be processes and gather requirements for change.
Business Requirements Development: Develops/evaluates business requirements and understands system/business to redefine business process when necessary. Leads the requirements gathering of assignments on small / medium / large scale projects.
Technical Requirements Development: Supports the solution design phase of all assigned projects. Works closely with both internal and outsourced developers. Serves as a liaison between the business and the developers and manages requirements traceability
Stakeholder management: Builds excellent rapport with all stakeholders and own peers. Resolves conflict and removes barriers to ensure successful resolution of issues.
Change Management: Prepares and supports the business through business readiness planning & delivery, including liaising with our company trainer where required. Ensures appropriate documentation is created, reviewed, signed off and handed over to the relevant business teams
Business Knowledge & Communications: Develops relationships with customers and vendors by being proactive, displaying a thorough understanding of the business, and providing timely and accurate information through written and oral communication or formal presentations.
Best Practices: Identifies and recommends best practices to be used; brings practical experience into the team
Desired Knowledge / Experience / Skills

Excellent knowledge and proven experience working with IT Software Development Lifecycle methodologies including Waterfall and Agile
Extensive technical and analytical skills for problem solving and decision-making with the ability to prioritise and operate in complex environments.
Demonstrable experience in utilisation of process mapping standards and methodologies / best practices in business analysis.
Excellent communication skills with a strong ability to effectively communicate both internally and externally at levels up to Director and C Suite, and ability to make complex technology problems simple to the business.
Successful experience in change management in a large or complex organisation.
An appreciation for regulatory and compliance requirements.
Excellent time management, organising and planning & communication skills with a keen attention to detail.
Excellent presentation and facilitation skills and highly proficient in MS Office tools such as Sharepoint, Teams, Excel, Powerpoint, Visio & Word