Description:
Full Job Description
What is the opportunity?
The opportunity is to work in an exciting dynamic environment within a great team which makes a real difference to users and customers!
Working within Service Control, the successful candidate will gain huge experience working with mature ITIL service operations processes and within a multi-vendor outsourcing and offshore model.
You will also network with a wide range of BOI and vendor colleagues while acquire knowledge of BOI business units.
In this Role, you will
- Support working relationships with Services Control customers and represent Technology Services in relation to service delivery and service quality.
- Point of contact for stakeholders regarding Service Control teams, and communication updates.
- Contribute to the generation of relevant weekly / monthly MI and incident reports.
- Input into service improvement initiatives, planning, strategy and change discussions.
- Support the Service Control teams in all aspects of customer service.
- Establish relationships with the support teams within Technology Services and 3rd parties.
What will make you stand out?
- You will work across all ITIL process areas in Service Control, gaining valuable experience and dealing with many colleagues within BOI and from our vendor partners.
- You focus on engaging with each of the teams on service-related initiatives, issues, risks and will assist each team on day to day activities to ensure service is maintained, processes are followed, updated and supported in a timely manner to meet the SLA standards expected by them.
- Have a track record of working within an IT environment in the financial services sector and previously operated within an outsource team environment, working closely with colleagues to deliver joint objectives.