Service Coordinator

Description:

Gaffney Mechanical has been a prominent player in the mechanical engineering industry since its inception in 1999 as Niall Gaffney Heating & Plumbing Ltd. In recognition of our remarkable progress and growth within the field, we proudly rebranded ourselves as Gaffney Mechanical in 2016. Today, we stand tall as one of the industry's most recognised and respected providers of top-tier project and maintenance services. With a workforce of over 130 dedicated professionals, we have built a legacy of excellence. Our unwavering commitment to continuous development and investment in our people and processes sets us apart. This dedication ensures that we consistently deliver excellence to our ever-expanding client base. Our longstanding clients trust us for our tried-and-true high levels of delivery and after-service support. We firmly believe that this trust has been a driving force behind our consistent progress and sustained growth.

Key Responsibilities:

1. Precisely input all pertinent information from incoming jobs, calls, emails, and verbal communications into the system.

2. Follow up on and reconcile incoming documentation to facilitate the closure of ongoing tasks, encompassing quotes, service reports, and recommendations.

3. Collaborate closely with the purchasing department to facilitate the ordering of spare parts and the matching of received goods with Purchase Orders.

4. Effectively manage work in progress, ensuring timely closure and billing of open work orders.

5. Skillfully coordinate and schedule service workflow, adeptly prioritising tasks within established timeframes.

6. Collaborate harmoniously with colleagues and other departments to enhance and modernise existing processes and procedures.

7. Provide assistance to the Service Manager as required, which may include occasional management tasks during absences.

8. Undertake ad-hoc duties as the need arises.

Qualifications and Experience:

- Essential proficiency in Microsoft Excel, Word, and Outlook.

- A readiness to embrace new systems and procedures.

- A track record of two or more years in a similar dynamic service environment is highly valued.

- Strong IT, numerical, verbal, interpersonal, and communication skills.

- The capability to function both independently and as part of a team.

- Outstanding customer service skills, including a courteous telephone manner.

The Ideal Candidate Will Possess:

- An enthusiastic and proactive demeanour, coupled with a professional attitude.

- Effective problem-solving abilities.

- The capacity to work efficiently under tight deadlines.

- A meticulous attention to detail and unwavering adherence to established procedures.

- A firm commitment to responsible business conduct, environmental consciousness, diversity, health and safety, and quality in the workplace.

- Strong communication skills, transparency, and a clear grasp of business requirements.