Description:
The main activity is to guide and support the Customer in the design and implementation of the business model Services. To achieve this, the role of the Service LOB lead is :
- SAP Service Management
- Coordinate the activities of the team in all phases of the project
- Propose the to-be design and if needed, the alternative solutions when requirements are not supported by Standard best practices
- Be prescriptive and guide the customer in the standard process of SAP.
- Help the customer to make key decisions (preparing pros and cons)
- Ability to provide E2E process view and to identify / anticipate the interdependencies with other area Finance (for settlement of revenue), Logistics (for MRP, advanced aTP, delivery and transportation), Sales (for the spare parts flows and solution order) and integration to external applications
- Proactively manage the gaps / delta requirements with SAP Product team
- Collaborate with Customer’s business process teams to ensure alignment and support
- Recommend best practices for data governance
What You Bring
- Strong Expertise in Services Area, knowledge of End to End process, implementation experiences in S/4HANA Public Cloud
- Should have experience from other projects in the area of Services Management.
- Strong knowledge on the standard solution (what is available, what is not).