Service Offering Manager

Description:

The Service Offering Manager is responsible for designing the customer success experience for Autodesk customers. This role will be focused on and responsible for Autodesk consulting offerings that connect customers with our expert consulting team. You will synthesize customer and stakeholder feedback to design the right offerings and professional services to support customers in their implementation and adoption of Autodesk technology and transforming their business.

This role reports to the Senior Manager of Success Offerings and is available as hybrid or remote out of the Autodesk Barcelona office with the expectation of working with geographically diverse teams.

Responsibilities
 

• Advocate for and document the expected customer experience across Autodesk consulting and professional services offerings that support customer success subscription plans
• Work with delivery teams on how to execute the consulting/professional services offerings and experiences.
• Establish and maintain cross-functional relationships and lead ongoing communication and alignment around consulting/professional services offerings.
• Provide program management for the design of consulting offerings that drive product adoption and expansion and enhance customer experience
• Work closely with stakeholders across sales, product, and customer success to launch new and /or update existing consulting/professional services offerings
• Use stakeholder feedback and customer and market data to inform offering development
   

Minimum Qualifications
 

• 5+ Years relevant work experience, especially in a Services or Offering Design function
• Professional Services, Offering Strategy, and / or Product Management experience
• Knowledge of Customer Journey Mapping and Experience Design
• Experience working effectively with global / virtual teams
• Strategic thinker with demonstrated creative problem-solving skills