Description:
Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.
Job Description
What you get to do in this role:
- Provide relief and sustainable resolution to issues within our infrastructure and application stack.
- Assist in the development of tools and scripts for monitoring system performance, reliability, and security.
- Participate in the implementation and improvement of automation processes for deployment and infrastructure management.
- Conduct regular analysis and testing of system performance and reliability to proactively identify potential issues.
- Learn and utilize various technologies and tools to support and enhance the company's infrastructure and operations.
- Document processes and procedures for reference and knowledge sharing within the team
What You Can Learn
- Gain hands-on experience in implementing cutting-edge DevOps practices, fostering a deep understanding of the intersection between software development and operational efficiency.
- Engage in collaborative problem-solving and incident response activities, applying agile methodologies and post-incident reviews to continuously enhance system reliability and resilience, with a focus on leveraging observability data and AIOps insights for proactive system management.
- Acquire valuable insights into best practices for managing and optimizing cloud-based infrastructure.
- Develop a deep understanding of the interplay between software development and system reliability, fostering skills that are increasingly in demand in the technology industry.
- Hone your communication and teamwork skills through active participation in cross-functional teams, embracing an inclusive and innovative culture that encourages knowledge sharing and continuous learning, with opportunities to collaborate on AI-driven projects and initiatives.
Qualifications
- To be successful in this role you have:
- Debug production issues across services and levels of the stack.
- Strong understanding of Linux/Unix systems, networking concepts, and web technologies.
- Familiarity with programming languages such as Python, JavaScript, or Go.
- Knowledge of cloud computing platforms like AWS, Azure, or GCP is a plus.
- MySQL or Postgres database administration.
- Demonstrated problem-solving skills and ability to work effectively in a team environment.
- Excellent communication skills and the ability to articulate technical concepts clearly.
- Passion for learning and applying new technologies to solve complex challenges.
- Machine Learning knowledge is a bonus.