Sme Account Manager

Description:

Job Purpose

To provide a high standard of customer service support and fleet management consultation to a large number of clients.

This will include providing front line support, including dealing with clients and drivers, prospect visits, presentations and attending meetings.

You will play an important role within the team and provide support to your colleagues and the SME Manager, to ensure team goals are achieved.

Applicants must be highly motivated, self-starters with excellent communication, computer and administrative skills, who have the ability to work as part of a team.

Tasks & Responsibilities

To build long term proactive relationships with customers by:

· Building customer trust and confidence

· Increasing customer survey ratings

· Maximising profit opportunities

· Improving renewal rates

· Continuing to build on the company’s professional image and maintaining a high standard of customer service

To ensure the highest level of customer service in relation to:

· Proactive advice and consultation given to customers and or drivers

· Client retention

· Quotations being supplied with maximum accuracy and efficiency

· Orders and enquiries managed efficiently

· Professional response to customer queries

· Processing a number of administration tasks and other driver related tasks

· Managing fluctuating workloads

· Dealing with group requests

· Working closely with the finance department with regard to credit approvals, invoice queries and debtor management

· Identifying growth opportunities with existing clients

· Upsell ancillary products to existing clients

· To ensure processes and procedures are adhered to as outlined in training or any subsequent communications

Contributing to the success of the customer services team and company by:

· Maintaining a positive approach and attitude to all aspects of work

· Working as part of a team, i.e. sharing best practices and providing support to colleagues

· Working closely with colleagues within team and across the business towards achieving objectives

· Ensuring that all individual and team targets are achieved

· Attending, contributing to and actioning issues at team and department meetings

· Buy in to and contribute to any department or change projects