Social Media Support Agent Norwegian

Description:

Become an expert in the support experience for public figures, content creators, and media companies Develop investigative skills for identifying sources of verification in various cultural contexts Manage high volume ticket queues in a consistent and efficient manner Serve as the primary support point of contact for content creators, public figures, and media companies regarding the verification of their pages and content Support and communicate with public figures, content creators and media partners, to understand and resolve their inbound product questions and issues Communicate and collaborate cross functionally to lead creator and partner issue resolution across teams, and troubleshoot quickly and effectively to drive resolution Support charities utilizing their payments, issues and queries as part of our social initiatives

We are a global collective of diverse talents. Innovators improving the way the world works and lives. We provide an accessible, inclusive, open and welcoming workplace that helps everyone make the most of their professional potential. Discover how we are accelerating equality for all in the workplace.

• Advanced level of written and spoken English a second European language would be an advantage
• Strong Skillset around attention to detail, organizational and problem-solving skills and a proven ability to drive results
• Ability to adapt and learn quickly in a fast-changing corporate environment and work cross-functionally across multiple time zones and functions
• Industry and business knowledge of online marketing space, content creation, digital publishing and/or media companies preferred