Description:
In this role, you’ll serve as a forward-thinking solutions advisor within our Professional Services organization. Your primary responsibility will be to craft and present tailored product and services solutions for our most intricate prospects and customers. You will closely collaborate with our Sales and Account teams to define comprehensive implementation and integration strategies, while also working in concert with key stakeholders to ensure resource allocation, planning, and risk management align seamlessly with our overarching business objectives and customer success.
Beyond this, your ability to shape our Services and Product development will be invaluable. You'll lend your expertise to our exceptional Marketing team in crafting fresh assets, white papers, and thought leadership materials that underscore how Professional Services reinforces Greenhouse's mission to help every company become great at hiring.
Who will love this job
- An innovative problem solver – someone with a firm grasp on problem-solving not only with in-app solutions, but marches head-on into the unknown using our powerful developer tools and partner ecosystem (largest in the market)
- A technical advisor – you have a deep understanding of how different parts of the business come together. Tapping on skills across IT architecture, infrastructure, business analysis, product and project management, you can provide sound technical advice across various business layers
- A human translator – you have a real passion for communicating complex concepts to stakeholders with different levels of understanding. You listen, advise, empathize, and explain decisions that are advantageous to your audience with ease
- An ambassador – representing the Greenhouse brand & culture comes easy; you believe in our mission and your contributions to helping customers transform their hiring processes radiates
- A partner – Our customers rely on you to suggest the products and services based on their organizational complexity; internal stakeholders rely on your expertise, energy, and confidence to help them close deals
- A natural coach – whether it's helping our prospects and customers understand new ways of thinking about their recruiting processes or negotiating decisions around complex solutions, you lean into being the SME
- A standout colleague – you strive to contribute bigger-picture ideas to innovate our solutions, both product and services, elevating the Professional Services team as a whole
What you’ll do
- Be a subject-matter authority on our products and services, successfully supporting our Sales and Account teams in demonstrating value to prospects and customers to close deals
- Be a strategic partner to the new business Account Executive team and existing customer Account Management team removing technical blockers with urgency and jumping into current customer conversations when appropriate
- Work with Product and Engineering teams to explore customer use cases at the perimeter of our product with the lens of a security-first posture
- Help guide both prospects and customers towards the right products and services based on their desired business outcomes
- Perform solution architecting as a consultative seller when it comes to extending the Greenhouse Software platform to our ecosystem Partners
- Provide insightful feedback from prospect conversations to Product and Engineering teams You should have
- Strong experience in pre-sales for a SaaS offering
- Superb presentation skills, both virtually and in-person
- Excellent written and verbal communication skills
- Deep analytical skills across business layers of an organization
- Project and resource management skills
- Strong understanding of APIs and integrations
- Experience in the recruiting or HR industry, a plus
- Your own unique talents! Your background has given you a unique perspective and set of transferable skills that aren't always in alignment with a given role - but those are qualities we value at Greenhouse. If you don't meet 100% of the qualifications outlined above, we still strongly encourage you to apply