Sr Incident Response Analyst

Description:

Job Description

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth.

We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.

Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them.

The Global Incident Response (GIR) team consists of three units: Triage, Incident Response, and Incident Command.

As a Senior IR Analyst in Incident Response team, what you get to do in this role:

ServiceNow has a large and highly skilled security team located at multiple sites globally and as part of a rapidly growing organization ServiceNow is looking to expand its Incident Response Team

• This role is an opportunity to support both ServiceNow’s commercial customers as well as its Enterprise environment. As a rapidly growing organization ServiceNow offers the opportunity for growth while learning its commercial and federal environments and the ServiceNow platform itself.

• As an Incident Response Analyst you will be a key member of the Global Incident Response team; monitoring the tools and systems that defend ServiceNow’s production and corporate environment, define relationships between seemingly unrelated events through deductive reasoning, come up with ways to do things faster, better and more effectively while maintaining a laser focus on quality.

• You will work on a geographically diverse team to respond to threats that may arise against our infrastructure, and track incidents to closure, working across functional teams.

• You will work with the various teams to maintain up-to-date baselines for the secure configuration and operations of all in-place devices, whether they be under direct control (i.e., security tools) or not (i.e., workstations, servers, network devices, etc.). Using this baseline data you will conduct analysis of security vulnerabilities.

• You may be called upon to assist with the deployment, integration and initial configuration of new security solutions or enhancements to existing security solutions; including network, and systems to improve overall platform security.

• You will be required to participate as an escalation point of contact in the On-Call rotation, to ensure that Global Incident Response team can respond to priority incidents in a timely manner, and must be willing to work weekend shift and hours outside of standard business hours, if necessary.

Qualifications

• Must be willing to work on call to assist with Priority Incidents
• Deep understanding of SOC & Security Incident Response team protocols & procedures
• A solid foundation in networking fundamentals, with a deep understanding of TCP/IP & core protocols
• Background working with data logging applications
• Knowledge of internet security protocols & technologies
• The ability to analyze event & systems logs, perform forensic analysis, analyze malware, & other incident response related data
• Experience in threat hunting
• Experience in host & memory forensics (including live response) for Windows, Mac & Linux
• Broad knowledge across the Security domain, as well as deep focus in areas such as Public Cloud Security, Detection & response tool development
• Writing documentation for security processes & tooling
• Coding/scripting experience
• Knowledge of attack vectors, threat tactics & attacker techniques
• Understanding of Windows & Linux operating systems & command line tools