Description:
We believe in the power of hiring. Because the potential for people to do something outstanding has everything to do with being in the right role, on the right team, at the right time. That’s where Greenhouse comes in – from recruiting to on-boarding, we make software to help every company be great at hiring.
Greenhouse is looking for a Strategic Consultant to join our team!
The Strategic Consultant owns Greenhouse’s largest and most complex paid strategic engagements via professional services. You will be an integral member of the Customer Success and Professional Services teams, accelerating Greenhouse-led implementations and conducting system audits, strategic advisement, reconfigurations, and change management.
Who will love this job:
- An organized multitasker - you can handle multiple complex engagements simultaneously and never lose sight of detail and organization in the process
- A collaborative teammate - you work with both internal and external stakeholders to drive the success of project
- A strategic thinker - you're an expert in all things Greenhouse and Talent Acquisition best practices and policies, and use your knowledge to advise and provide clear and actionable recommendations
- A creative builder - you see the gaps in processes and actively work to optimize documentation, resources, people, tools, workflows, etc.
- An advocate you turn customers from passive users to active champions of our product
What you’ll do:
- Be any early member of the Greenhouse's Solutions Design team in the Professional Services department
- Work strategically with our largest and fastest-growing customers to help upgrade their workflows, system configurations, and recruiting strategies
- Build documentation and playbooks to standardize consulting engagements and processes
- Strategize and oversee the professional services lifecycle of multiple projects at a time
- Partner with customers for extended lengths of time to advise, educate, and facilitate changes based on your recommendations
- Engage in change management and evangelism
- Conduct account and workflow audits, including detailed recommendations and hands-on reconfigurations
You should have:
- Extensive Greenhouse or ATS knowledge
- Project management experience
- Experience helping to build internal programs and process improvements
- Excellent verbal and written communication skills; assertive, strategic and thoughtful
- Demonstrated ability to manage and work well on a team, and adapt to a constantly changing environment with competing priorities