Description:
Strategic Partner Managers are responsible for maintaining and supporting partner relationships across the resell partner ecosystem. In this role, you will be the primary point of contact for the broader resell partner ecosystem in North America or Europe, driving our joint GTM strategy, partner program initiatives, and success metrics. The SPM is expected to retain and drive partner investment, loyalty, and commitment by delivering a world class experience.
Responsibilities:
- Primary evangelist of CSG value and opportunity with broader ecosystem of resell partners.
- Provide support to partners by helping them resolve issues, understand new products, and navigate the CSG Partner Program.
- Monitor partner activity, identify compliance issues, and manage resolutions.
- Ensure partners are up to date with product changes and program updates.
- Address partner concerns and queries promptly and ensure partner satisfaction.
- Coordinate with various departments within the company to resolve partner concerns and optimize their experience.
- Coordination between partners and CSG sales and ATS teams to drive opportunities.
- Collaboration with global partner programs and leadership to drive world class partner experience.
- Collaborate with CSG distribution team to drive alignment and operational efficiency.
Candidate Requirements:
- 3+ years in partner management
- History of exceeding sales quotas and driving revenue growth in technology sales.
- Familiarity with the global IT software industry
- Understanding of partner ecosystems, including channel partners and service providers.
- High level of overall business acumen and understanding of partner business models.
- Excellent communication and presentation abilities, capable of engaging executive-level stakeholders.
- Proactive approach to problem-solving and ability to handle multiple assignments at any given time
- Passion for driving innovation and adapting to fast-paced environments.
- Travel: Willingness to travel as required.