Stroke Services Coordinator

Description:

The Role

The Irish Heart Foundation is seeking a highly motivated person with a social care qualification or

relevant experience to deliver phone support and coordinate one face to face stroke support group

in the Waterford area.

The role will also involve some content generation and monitoring of our closed Facebook group for

stroke survivors and facilitation of other support activities.

Key responsibilities – Stroke Connect Service

Undertake specific tasks in relation to the phone support Stroke Connect Service including:

• Work with clients on their recovery goals.

• Provide a kind and supportive listening environment for each client, whilst being mindful of

empowering the client to manage their own recovery.

• Signposting to other agencies as required.

• Carry out benchmarking with clients at the start and on completion of the phone support

intervention, using simple outcomes measurement tools and satisfaction surveys.

• Monitor and report on clients’ progress weekly and follow procedures to flag changes in key

needs

• Providing volunteers working on the service with support, guidance and troubleshooting.

• Follow escalation protocols should there be issues or concerns related to a client’s health or any

other circumstances.

• Sign-off the client at the end of the intervention and make recommendations on “next step”

support programmes, be they IHF or other agency interventions.