Support Engineer

Description:

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.Apply now!

As market leader in enterprise application software, SAP helps companies of all sizes and industries run better. SAP has sales and development locations in more than 50 countries worldwide. SAP applications and services enable more than 248,500 customers worldwide to operate profitably, adapt continuously and grow sustainably.

We believe that the power of our people, products and partners unleashes growth and creates significant new value for our customers, SAP, and ultimately, entire industries and the economy at large.

Our vision is to help the world run better.

This is a unique opportunity to contribute to the overall success of the SAP group. The Global License Audit & Compliance (GLAC) department ensures that our customers fully comply with their license agreement as determined by SAP. Working with SAP customers (some of the largest brands in the world) as well as SAP colleagues in our sales and contract departments, you will experience a global working environment within a culturally diverse team.

You will benefit from a stimulating ambience where employees acquire knowledge and skills through dedicated mentors, trainers and e-learning courses. Some of the perks you will enjoy also include complimentary lunch, coffee, tea, and use of the Sports and Social events and clubs. Being based in Galway, you will experience a thriving cultural atmosphere on the west coast of Ireland and all the things that you would expect from a lively and welcoming city.

• Effectively communicate with our customers and partners in German speaking countries daily and support and enable them to run SAP system measurement tools and engine measurements. This includes consulting and advising customer on technical and contractual questions.
• Handle critical customer incidents within agreed timelines.
• Follow up with customers and responsible sales executives via email and phone to ensure that license audits are completed in a timely manner.
• Collect and analyse license audit measurement data. Evaluate customer consumption and compare the results to the licensed software contracts. Create evaluation reports to assess compliance.
• Align with responsible sales executives, license compliance managers and other local contacts regarding the findings of the license audits so that required action can be taken.
• Efficiently support your team members and manage your assigned workload