Description:
Based on the Intel campus in Leixlip, Co. Kildare you will be supporting a customer who sets high standards for themselves and expects the same standards of DXC as their I.T support provider.
Supporting physical servers onsite in a Windows and Linux environment as a well as Server landings, end to end ownership of physical touch and operating system issues, provide out of hours support (on call rota). Day to day activity includes resolving a wide variety of incidents and requests, while minimizing disruption to our users.
Job Description
- Create, manage & monitor Incident / Service requests with regards to Data Centre Operations in the client ticketing system and adhere to resolution SLA
- Responsible for executing Add/Move/Change of equipment inside the Data Centre that includes server & racks and including shipping memos for offsite shipments etc
- Equipment landing / decommission into rack along with the necessary accessories (PDU, KVM, TFT Monitor, etc)
- Unpacking, racking, and stacking, railing, asset tagging, initial jumpstart of servers, install to designated racks, power connectivity, network connectivity, fibre connectivity from device to corresponding patch panel and PDUs
- Server landings and decommissioning support within service level agreements (SLA)
- De-commissioning of servers (including removal of all cables and assets and preparing / packing (lite) for return shipment) and hardware break-fix
- Structured network cabling activities inside data enter at rack & row level
- Replace defective parts and systems, including those for preventive maintenance as required
- Vendor escalation and escort inside DC
- Responsible for brief weekly safety audit to keep Data Centre in safe condition
- Monitor and tracking usage of consumables and storing consumables (e.g., patch cables, cable ties, cross connects, transceivers, tools etc.) and inform Buyer for replenishment
- Level 2 Incident Management (IM) and correlation for Operations Systems and Hardware (Server, ATL, SAN) and Data Centre
- Service Requests regarding server operations (e.g. extension of C Drive, installation of additional hardware)
- Responsible for all next level escalations and follow ups regarding incidents or service issues
- Customer communications as related to incident, service request, downtime, and shutdown activities regarding the job scope (e.g. notify server owner prior to swapping out motherboard)
- Ensuring accurate data is kept in POR Asset System and CMDB with regards to machine information, location, and our on-call information
- Support return to service activities for MUOs (Multiple User Outage) regarding Hardware that OS issues for DCH owned/supported systems
- Hard drive end of life management / scrapping activities in coordination with client policy and Offsite E-waste Vendors
- Work with Client stakeholders & Data centre owners as necessary on issues
- Coordinating all shutdown activities that relates to DCO Server Operations (refer to site contract agreement). DC Manager will continue to manage DC shutdowns and customer engagements
- Assisting and coordination all downtime activities to DCO Server Operations
- Day-to-day operations
- Cable management within the server rack
- Rack & Row Labelling
- Daily Datacentre Walk through