Technical Account Manager

Description:

As a Technical Account Manager, you should be an excellent technical and functional expert with the ability to drive complex issue management. You will act as the main point of contact for technical issues affecting PayPal Partners, or Merchants.

We are seeking a dynamic individual with fast innovative thinking skills, exceptional technical skills, and a solid business acumen. As the Technical Account Manager, we will look for you to use your technology and business intelligence to help manage merchant and partner challenges. The role requires internal cross-team participation with key internal stakeholder teams such as Product, Engineering, Customer Success, Engagement Management, and Sales.

The ideal candidate is a motivated self-learner, passionate about problem solving and dedicated to our merchant’s success. Agility is a key attribute for the position and embodying a desire to be a Customer and Merchant Champion.

• Advocate for customer needs to overcome adoption blockers and drive new feature development with Product. Lead across multiple work streams and teams to maintain customer momentum.
• Develop strategic relationships with key stakeholders to understand merchant’s business needs and desired outcomes.
• Works directly with developers, merchants, and internal teams to upsell and upgrade PayPal’s product offerings with the merchant. Works directly with Partners and internal teams on post integration issues to provide technical support, consulting, and best practices.
• Installation and configuration of payment APIs, and commerce products.
• Identifies irregularities in functionality and unexpected behaviors with PayPal products and services.
• Develops in-depth technical documents for distribution to PayPal merchants.
• Ability to diagnose and identify issues with API’s, Code, Services, and Network connectivity.
• Ability to analyze a merchant’s business and identify opportunities for improvements and growth.
• Conducts test scenarios for technical issues with code, software, hardware, devices, and endpoints.
• Communicates major technical issues to merchants in your portfolio.
• Identifies irregularities in functionality and unexpected behaviors with PayPal products and services.
• Develops and conducts demos of PayPal product functionality.
• Participates in the development of tools, systems, and processes to improve product supportability.