Technical Advisor

Description:

The successful candidate will be employed as a Technical Advisor within the Customer Service Department. The main responsibilities are to coordinate and support Liebherr service engineers, customers, and globally located mixed sales companies. While ensuring a customer focus, contribute to continuous improvement and business development. Close cooperation internally and with external departments for support is essential.
 

Key Elements Of The Role

• Based primarily in Ireland, plan and coordinate service and support for full range of products and services from Liebherr Customer Service
• Deliver timely support for customers, both directly and indirectly through network of mixed sales companies (MSC)
• Provision of on-site support, in emergency cases
• Preparation and delivery of technical reports on project / job completion
• Training of clients, employees, and apprentices both on-site and in-house
• Liaising with internal departments to eliminate faults and improve products
• Work with our sales department and global network of Mixed Sales Companies (MSC) to promote and develop business opportunities
• Develop and maintain KPI and targets
• Maintain a customer focused approach
• Ensure quality, environmental and Health & Safety standards are always maintained
• Contribute to Continuous Improvement and Quality Management

Minimum

• A third level qualification in engineering or applicable trade
• Working knowledge of MS office suite of programs
• Strong communication skills in written and spoken English