Description:
About the Role: We are seeking experienced Technical Enablement Engineers to join our global Learning & Development team. As a Technical Enablement Engineer, you will be responsible for delivering high-impact technical training programs across our portfolio of networking, data center infrastructure, collaboration, security, and observability products. This role combines technical expertise with strong facilitation skills to create engaging learning experiences that accelerate the development of our technical sales professionals.
Primary Focus:
- Deliver technical training programs through various modalities including virtual instructor-led training (vILT), in-person instructor-led training (ILT), and hybrid approaches
- Facilitate interactive learning experiences that blend theoretical knowledge with practical application and customer-centric perspectives
- Support the technical growth of sales engineers and technical sales professionals across the region
Key Responsibilities :
Training Delivery & Facilitation:
- Facilitate technical training sessions, workshops, and labs across multiple delivery modes
- Lead SME lecture sessions and moderate technical discussion panels
- Guide hands-on lab exercises and troubleshooting sessions
- Create engaging learning environments that encourage participation and knowledge sharing
- Adapt delivery methods based on audience needs and learning objectives
- Manage virtual classroom platforms and tools effectively
- Provide real-time feedback and coaching during practical exercises
Technical Expertise & Resource Management:
- Review and provide feedback on technical training content
- Maintain currency with latest product features and technical implementations
- Contribute to the development of hands-on labs and practical exercises
- Validate technical accuracy of training materials
- Document common technical questions and challenges for content improvement
- Create supplementary materials to support learning objectives
Learner Support & Assessment:
- Monitor learner progress and provide constructive feedback
- Identify and address knowledge gaps during training delivery
- Support learners in applying concepts to real-world scenarios
- Evaluate technical competency through practical assessments
- Provide guidance on certification paths and professional development
- Create and maintain a supportive learning environment
Collaboration & Communication:
- Work with instructional designers and SMEs to enhance training materials
- Coordinate with regional L&D teams on training schedules and logistics
- Participate in global trainer meetings and knowledge sharing sessions
- Provide feedback on learner needs and program effectiveness
- Contribute to the continuous improvement of training programs
- Support regional technical communities of practice
Required Qualifications:
Technical Background:
- Bachelor's degree in Computer Science, Engineering, or related technical field
- Minimum 5 years experience in technical sales or sales engineering roles
- Deep understanding of enterprise technology solutions across multiple domains including automation and DevOps
- Current technical certifications in relevant technology areas
- Hands-on experience with implementation and troubleshooting