Technical Service Manager

Description:

Technical Service Managers play a critical part in helping our customers accelerate their cloud transformation journey and enable them to achieve the business values and outcomes they want from their SAP landscape. You will act as a trusted technical advisor to our customers and partners. This includes analyzing customer’s business requirements and problems and working across the SAP Enterprise Cloud Services and other SAP departments to provide quality services to our customers, resolve technical complexities and accompany them throughout their entire cloud transformation journey.

The Role

As a Technical Service Manager, you will be responsible for the technical and architectural discussions with the customer, solution roadmap development. You must:
 

• Analyze and implement SAP support methodology.
• Offer comprehensive knowledge on SAP S/4HANA architecture, conversion, migration path, methodology and tools.
• Understand the SAP high availability and disaster recovery architecture, network and virtual technologies (load-balancer, virtual machine).
• Be able to Own, Lead and Coordinate operational tasks, escalations, process improvements.
• Support the operation of technical system landscapes.
• Deliver high quality and ensure stable operations.
• Identify top issues, define action plan and drive the resolution process.
   

What You Bring
 

• Minimum 3+ years of SAP Technical Administration with SAP Basis skills and should have knowledge & experience on Administration and Operations of SAP solutions.
• Ability to work effectively as a virtual member of a dynamic, dispersed team (remote)
• Background in SAP Solutions, SAP technology and products and cloud technology
• Technical background and understanding of current cloud technologies/Hyperscalers
• Experience in SAP HANA.
• Experience in Technical Architecture/Implementation/Change Management
• Knowledge of SAP Cloud solutions/portfolio would be an advantage.
   

Meet Your Team

SAP Enterprise Cloud Services is part of the SAP Product Engineering board area in SAP. Enterprise Cloud Services is a business unit focusing on delivery of managed private cloud services. To provide our customers with the right level of service, we have Technical and customer facing roles within the unit along with technical delivery.