Technical Support Engineer

 

Description:

My client is a consulting business, a purpose-led transformation company that businesses to transform through technology. They support companies in making a meaningful change and growth. Their clients include some of the biggest brands in the UK and worldwide. It is a place where you can grow your career, while being exposed to new technologies. You’ll be part of an exciting team where you will be challenged every day. You’ll work with customers and identify opportunities to support their strategy and improve their processes across functions.

 

 

 

The Role

 

 

 

 

IT Application Support Engineer with fluent German to join the EMEA Customer Care division. The team, work in a high profile, mission critical environment within a Healthcare Environment. Early and appropriate responses are essential to providing technical support for Medical Products & related infrastructure. As a support engineer, you will be joining a team built on collaboration, communication, focus & motivated to delivering excellent service & support. Their team is responsible for troubleshooting incidents both proactive and reactive in nature.

 

 

 

This is a unique opportunity which the successful candidate will be provided the opportunity to work within a Healthcare environment, contribute towards project/service delivery, grow professionally and work alongside a magnificent team.

 

 

 

Key responsibilities:

 

 

 

Troubleshooting and resolving Incidents & Service Requests. Managing incident queues & incident intake channels. Taking ownership of incidents & communication with customer as required. Responding in a timely fashion to reactive or proactive incidents. Recording and documenting incident tickets

 

Monitoring omnichannel intake. Detailing accurate information in case documentation. Coordinating internally with other support groups in timely fashion

 

 

Key skills/ experience:

 

 

 

German (B2 or greater) & English. Strong understanding of Windows Servers 2008,2012,2016. Ability to understand application workflows. Ability to troubleshoot infrastructure related issues. Basic Linux Service Administration. Basic MySQL/MS SQL skills. Time management skills. Customer Service experience

 

Proven strong written and verbal communication skills. Self-motivated and willingness to learn. Proficiency in understanding, analyzing, and defining corrective actions from data provided in logs, traces.

 

 

Good to have: Degree or Certificate in I.T. or related discipline is preferred. ITIL certifications. Experience in Support Services