Description:
This is an exciting opportunity for an ambitious and self-motivated individual who would like to build their skills and progress their career within Bank of Ireland. Working as part of a dynamic and supportive team you will have the opportunity to work closely with our personal and business customers.
In this role, you will
- Engage with customers to deliver a professional, efficient and friendly Customer Service (including Cashier Service where appropriate) to Business and Personal customers
- Manage the flow of customers to ensure their smooth passage through the Branch
- Migration of customers to appropriate self-service options - including on-line and Banking 365 delivery channels together with demonstration of self-service facilities
- Recording/updating of relevant customer information on in-house systems
- Handle all basic queries/problems and refer complaints as appropriate
- Bring customer insights into our decision making and have the means to be confident in our ability to deliver appropriate outcomes for our customers
- Understand your goals, and your role in delivering and achieving the Group's shared ambitions
- Act with integrity and learn from successes and mistakes to foster an environment of continuous improvement to perform at our best; and we recognise those who contribute to the Group's success
- Demonstrate openness and willingness to change. We embrace change as a key strategic enabler and actively seek to enable the timely implementation of efficient and robust solutions!
- Stay in sync with the letter and spirit of the Minimum Competency Code, you must familiarise yourself with the Code, ensuring that you take the necessary actions to make sure that you operate within the conditions of the Code. Colleagues who do not meet the MCC standards must abide by the Customer Engagement Guidelines