Welcome Advisor

Description:

In Distribution Channels, our purpose is to enable our Customers, Colleagues and Communities to thrive. We do this by drawing on our integrity, determination, innovation and the passion we have for making a difference in customers' lives. Our work is meaningful and so too are the people doing it. Here in Bank of Ireland we are committed to ensuring that our customers feel the difference when they interact with us. This steadfast focus on the customer is underpinned by our dedication to delivering a differentiated customer experience through the development of a series of service and channel improvements. With the customer experience underpinning everything we do, it is crucial we hire talent that recognises its importance.

The key focus of the role is to provide a highly professional, friendly and outstanding service to our business and personal customers. You will be a visible presence in the Branch floor, delivering a more personalised customer experience

• Engage with customers to deliver a professional, efficient and friendly Customer Service to Business and Personal customers
• Use branch techniques to recognise/refer selling opportunities and participate in all sales drives within branch
• Handle the flow of customers to ensure their smooth passage through the Branch
• Identification and recommendation of appropriate product/service options for customers
• Migration of customers to appropriate self-service options - including on-line and Banking 365 delivery channels together with demonstration of self-service facilities
• Recording/updating of relevant customer information on in-house systems